route-to-jira

What problem does it solve?

It solves the problem of IT support emails getting delayed or misrouted because they are not converted into properly categorized Jira tickets.

Core Features & Use Cases

• Routes tickets to the correct Jira project and issue type using the email classification output (category + tier).
• Maps priority and adds consistent labels (including automated identification labels like email-triage and auto-triaged).
• Closes the loop with the requester by sending a routing acknowledgment that includes the Jira reference number and SLA estimate.

Use case example: A Tier 2 access-related request comes in as a classified email that cannot be auto-resolved; the skill creates the appropriate Jira issue with the right priority and labels and then replies to the requester with the ticket key and tracking link.

Quick Start

Tell the skill to route to jira and create a Jira ticket using the classified email details: message_id, subject, body, sender, category, priority, tier, and received timestamp.