Route messages to agents and sessions using pattern-based dispatch policies.
npx skills add https://github.com/filipexyz/ravi --skill routes-manager
Please help me install this Agent Skill. Skill: routes-manager Source: https://github.com/filipexyz/ravi/tree/main/src/plugins/internal/ravi-system/skills/routes Command: npx skills add https://github.com/filipexyz/ravi --skill routes-manager
This skill solves the challenge of managing complex message routing in multi-agent systems, ensuring that incoming messages from various channels are correctly directed to the appropriate agents and sessions without manual intervention.
Use the routes-manager skill to add a new routing rule that directs all messages from the sales group to the sales-agent with a priority of 10.
High-intent search queries and answers about installing and using this skill.
Message routing in a multi-agent system is handled by defining pattern-based dispatching rules that direct incoming communications to specific agents and channels. You configure patterns using phone numbers, group IDs, or threads to ensure correct agent-to-chat mapping.
Pattern-based message dispatching automatically routes communications to designated agents by matching identifiers like phone numbers or group IDs. You need it when managing complex multi-agent systems where manual message direction is inefficient and error-prone.
Session continuity is maintained by managing the lifecycle of persistent sessions that ensure agents retain context across interactions. The system handles session assignment to map ongoing communications to the correct durable context automatically.
Priority and access policies can be enforced by configuring priority-based resolution and policy overrides for different channels. You define DM scopes and priority levels to ensure VIP or specific group messages resolve to the correct agent.
To set up a routing rule, define a pattern matching the target group ID and assign it to the dedicated agent with a specified priority. This directs all messages from that group to the agent while maintaining a separate session for other inquiries.
Priority-based resolution manages conflicting routing rules by applying priority levels and policy overrides. Limitations arise when multiple high-priority patterns overlap, requiring careful configuration of DM scopes and access policies to prevent misrouting.
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