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sales-cs-manager

Manages enablement and feedback-driven review of an external sales customer-service agent crew.

8.5k|1.4k|Updated Apr 24, 2024
Search Tags:#customer service#Workflow#feedback analysis#channel configuration#Openclaw#sales agent#Review
One-click install
npx skills add https://github.com/TeamWiseFlow/wiseflow --skill sales-cs-manager
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: sales-cs-manager
Source: https://github.com/TeamWiseFlow/wiseflow/tree/main/crews/main/skills/sales-cs-manager
Command: npx skills add https://github.com/TeamWiseFlow/wiseflow --skill sales-cs-manager

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

Running an external-facing sales customer-service agent requires careful setup (channel selection, workspace initialization, business knowledge linking) and ongoing governance, since the agent itself is not allowed to self-adjust based on customer feedback. This Skill centralizes that enablement and review work so the main agent can safely configure and iteratively improve the sales-cs crew.

Core Features & Use Cases

  • Enablement Workflow: Checks awada channel configuration, guides channel selection (awada rental, QQ/Telegram, or Feishu/WeCom), delegates channel and openclaw.json setup to an IT engineer, initializes workspace documents, and symlinks business knowledge.
  • Review Workflow: Scans the sales-cs workspace feedback directory, aggregates keyword statistics (complaints, refunds, pricing, invoicing), proposes concrete changes to scripts, FAQ manuals, identity, and declared skills, then applies them only after user confirmation.
  • Governance Boundaries: Enforces single-point maintenance of business knowledge in the main workspace with read-only symlinks, and treats customer feedback history as read-only.
  • Use Case: After a week of customer conversations, run the review workflow to scan feedback, discover repeated refund questions, and update the customer-service FAQ and intent-routing scripts with user approval.

Quick Start

Ask the agent to enable the sales-cs crew or to review recent customer feedback and suggest improvements to the service scripts.

Frequently Asked Questions about sales-cs-manager

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I enable an external sales customer-service agent?▼

Run the Enablement workflow: it checks whether the awada channel is configured, presents channel options (awada rental, QQ/Telegram, or Feishu/WeCom), delegates channel and openclaw.json setup to an IT engineer, fills workspace documents, and symlinks business knowledge.

How do I review customer feedback collected by a service agent?▼

Run the sales-cs-review command, optionally with a --since date filter. It scans the feedback directory and outputs JSON with entry counts, per-file distribution, and high-frequency keywords like complaints, refunds, and pricing for the Review workflow to act on.

Can the sales customer-service agent update its own scripts based on feedback?▼

No. The sales-cs crew is deliberately configured not to self-adjust from customer feedback. All changes to its memory, scripts, identity, or declared skills go through the Review workflow and are applied by the main agent only after user confirmation.

Which channels can an external-facing service agent use?▼

The workflow recommends a publicly accessible channel: a rented awada server line, or other openclaw-supported channels like QQ or Telegram. Feishu and WeCom are fallback options but require customers to join your organization first.

What happens if the business knowledge symlink target already exists?▼

The link command refuses to overwrite a real file or directory at the target and exits with an error to prevent data loss. Existing symlinks are safely replaced; real files require manual confirmation before rerunning.

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