self-improving-support

What problem does it solve?

Logs and centralizes support learnings from tickets, escalations, SLA breaches, knowledge gaps, and churn signals to enable continuous improvement across support tooling and documentation.

Core Features & Use Cases

• Logs learnings, ticket issues, and feature requests to Markdown files for post-incident analysis and trend detection.
• Promotes broadly applicable insights to KB articles, troubleshooting trees, escalation matrices, or canned responses to shorten resolution times.
• Detects CSAT declines and churn signals to trigger targeted process improvements in knowledge bases and tooling.

Quick Start

Create the required .learnings directory and initial log files if missing, then begin logging learnings after each support interaction using the templates provided in .learnings and examples in references.