service-summary-generator

Convert customer service conversations into structured CRM-ready Markdown service records.

580|66|Updated Apr 21, 2025
One-click install
npx skills add https://github.com/aliyun/qwen-dianjin --skill service-summary-generator
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: service-summary-generator
Source: https://github.com/aliyun/qwen-dianjin/tree/main/DianJin-SKILLS/wealth-copilot/L2-7_summary/service-summary-generator
Command: npx skills add https://github.com/aliyun/qwen-dianjin --skill service-summary-generator

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill turns raw customer service notes into structured, CRM-ready service records, reducing the time spent manually writing service summaries and follow-up tasks.

Core Features & Use Cases

  • Automatic structured service recording: Generates a standardized service summary including key points, customer feedback, and next-step to-dos.
  • Trigger-based activation: Activated when a user asks to write service records, service summaries, visit summaries, ticket/task creation, or communication logs.
  • CRM input friendly output: Produces a clean Markdown template designed for direct entry into CRM systems, while reminding users to verify before logging.

Quick Start

Ask the skill to generate a service record summary for the customer and include what was discussed plus the customer’s feedback.

Frequently Asked Questions about service-summary-generator

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate structured CRM notes from customer service conversations?

To generate structured CRM notes, provide raw spoken or text-based customer service conversations to be parsed. The system extracts key points, customer feedback, and follow-up tasks, outputting a validated Markdown template ready for direct CRM entry.

Can I automatically create follow-up tasks and service summaries for banking or insurance support tickets?

Yes, you can automatically create follow-up tasks and service summaries for banking, insurance, securities, and asset-management support tickets. The trigger-based activation captures service content and outputs standardized work-order documentation with next-step to-dos.

What is the output format for service record summaries, and does it work with my CRM system?

The output format for service record summaries is a clean, structured Markdown template. This CRM input friendly format includes extracted fields like service type and date, designed for direct entry into CRM systems while reminding users to verify data before logging.

How do I write visit logs or communication logs from raw customer feedback without missing key points?

To write visit logs or communication logs from raw customer feedback, input the conversation text to trigger automatic structured service recording. The mechanism parses the content, isolates key points, and formats them into a standardized service summary with follow-up tasks.

Does the service summary generation process avoid storing sensitive personal data from financial customer support interactions?

Yes, the service summary generation process avoids sensitive personal data from financial customer support interactions. It parses service content to extract structured fields while ensuring no sensitive personal data is included in the validated Markdown output template.

What do I need to prepare before generating a structured service summary from a conversation?

Before generating a structured service summary, you need the raw text or spoken transcript of the customer service conversation. The system uses GetCurrentTime to extract the service date automatically, requiring only your conversational input to produce the CRM-ready entry.