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NCLGISA
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servicedesk-plus

Manage ManageEngine ServiceDesk Plus Cloud ITIL operations via REST API v3.

Updated Aug 23, 2026
Search Tags:#knowledge base#change management#asset management#itsm#request management#problem management#servicedesk
One-click install
npx skills add https://github.com/NCLGISA/trellis-catalog --skill servicedesk-plus
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: servicedesk-plus
Source: https://github.com/NCLGISA/trellis-catalog/tree/main/bridges/servicedesk-plus/skills/servicedesk-plus
Command: npx skills add https://github.com/NCLGISA/trellis-catalog --skill servicedesk-plus

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

This Skill provides a streamlined interface to manage IT service desk operations within ManageEngine ServiceDesk Plus Cloud, automating tasks related to changes, requests, problems, and asset management.

Core Features & Use Cases

  • ITSM Operations: Create, update, and manage change requests, service requests (tickets), and ITIL problems.
  • Knowledge Management: Create, retrieve, and search knowledge base articles (solutions).
  • Asset & CMDB Management: View and search for assets and configuration items.
  • Announcements: Post and manage service announcements.
  • Use Case: Automatically create a new service request for a password reset when a user submits a form, or update the status of a critical change request after successful implementation.

Quick Start

Use the servicedesk-plus skill to create a new service request with the subject "User unable to access shared drive" and description "User reports being denied access to the Marketing shared drive."

Frequently Asked Questions about servicedesk-plus

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate IT service desk operations in ManageEngine ServiceDesk Plus Cloud?▼

Automate IT service desk operations in ManageEngine ServiceDesk Plus Cloud by using REST API v3 to manage ITIL processes, including change, request, and problem management. This skill handles ticket creation and updates directly.

Can I use Zoho OAuth 2.0 to authenticate ServiceDesk Plus API requests?▼

Yes, Zoho OAuth 2.0 is supported for authentication when managing ServiceDesk Plus Cloud operations. This secure authorization method enables seamless API integration for your ITSM workflows.

How do I create and search knowledge base articles for IT service management?▼

Create and search ITSM knowledge base articles by interfacing with ManageEngine ServiceDesk Plus Cloud. The skill retrieves and posts solutions directly, automating your knowledge management tasks efficiently.

Does this approach support asset management and CMDB inventory tracking?▼

Yes, this skill supports asset management and CMDB inventory tracking within ServiceDesk Plus Cloud. You can view and search for configuration items and assets directly through the automated REST API v3 gateway.

What is the best way to manage ITIL change requests with policy adherence?▼

Manage ITIL change requests with policy adherence by integrating ServiceDesk Plus Cloud with Canopy. This enforces change management policy compliance while automating request updates and tracking.

How do I post and manage service announcements in ServiceDesk Plus?▼

Post and manage service announcements in ServiceDesk Plus by utilizing the skill's announcement functionalities. It automates the creation and distribution of critical service updates via the REST API v3 gateway.

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