Session Management Skill

To maintain conversation state across multi-turn interactions, you can use session lifecycle management to create, retrieve, update, and delete sessions with configurable TTL and encryption at rest.

The best way to implement session expiration is by configuring a Time-To-Live (TTL) for each session, which automatically purges the conversation state and ensures reliable cleanup when the session expires.

Yes, this session management approach supports encryption at rest, allowing you to securely persist user conversation history and contextual data across turns without exposing unencrypted state.

You can audit session lifecycle operations by enabling the built-in auditing feature, which tracks the creation, retrieval, updating, and deletion of sessions for your chatbots and customer-support agents.

Yes, you can use session management with TTL for customer-support agents, as it is specifically designed to handle reliable session lifecycle control and context retention for multi-turn support interactions.