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Shipping and customs

Answer cross-border duty, delivery window, and shipping restriction questions for a destination.

49|11|Updated Jul 31, 2026
Search Tags:#shipping#delivery#ecommerce#restrictions#customs#cross-border#duties
One-click install
npx skills add https://github.com/vstorm-co/agenticos --skill shipping-and-customs-vstorm-co
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Shipping and customs
Source: https://github.com/vstorm-co/agenticos/tree/main/backend/app/core/catalog/skill_gallery/ecommerce/shipping-and-customs
Command: npx skills add https://github.com/vstorm-co/agenticos --skill shipping-and-customs-vstorm-co

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Cross-border customers complain not about duties themselves but about surprises: unexpected customs charges, unclear delivery windows, and parcels held or destroyed at the border. This Skill structures support answers so duties, timelines, and restrictions are communicated accurately before and after an order. ## Core Features & Use Cases - Duty Transparency: Explains whether duty is prepaid or collected on delivery, who collects it, the approximate amount, and that it is set by the destination country. - Delivery Windows: States working days from dispatch rather than order date, including cut-off times and non-operating days. - Restriction Checks: Verifies destination rules for batteries, liquids, aerosols, and perishables before promising shipment. - Use Case: A customer asks why their parcel is held at customs. The Skill guides the answer: what documentation is requested, who must provide it, and the deadline before the parcel is returned or destroyed. ## Quick Start Use the shipping and customs skill to answer a customer asking what duties and delivery time apply to an order shipped to Germany.

Frequently Asked Questions about Shipping and customs

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I explain customs duties to international customers?▼

State whether duty is prepaid or collected on delivery, who collects it, and the approximate amount for that order value. Clarify that the duty is set by the destination country, not by the shop, so customers are not surprised at delivery.

How should delivery windows be communicated for cross-border orders?▼

Give working days from dispatch, not from the order date, and explain what dispatch depends on. Name the daily cut-off time and the days the carrier does not operate so expectations are realistic.

Which items are restricted in international shipping?▼

Batteries, liquids, aerosols, and perishable goods are commonly restricted and must be checked against destination rules before promising shipment. A restricted item found at the border is typically a lost parcel, not a delayed one.

What happens when a parcel is held at customs?▼

Explain what documentation is being requested, who must provide it, and the deadline. Held parcels are returned or destroyed on a timer, which customers rarely know, so urgency must be communicated clearly.

Can I declare a lower value to reduce customer duties?▼

No. Never estimate a duty as zero to close a sale or mis-describe contents or value on a customs declaration for any reason. Misdeclaration creates legal exposure and risks seizure of the shipment.

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