shopify-admin-return-processing-sla

Calculate Shopify return processing times and flag SLA breaches.

174|18|Updated Apr 11, 2026
One-click install
npx skills add https://github.com/40RTY-ai/shopify-admin-skills --skill shopify-admin-return-processing-sla
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: shopify-admin-return-processing-sla
Source: https://github.com/40RTY-ai/shopify-admin-skills/tree/main/skills/returns/shopify-admin-return-processing-sla
Command: npx skills add https://github.com/40RTY-ai/shopify-admin-skills --skill shopify-admin-return-processing-sla

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

It measures how long returns take to reach refund completion, so teams can detect SLA breaches and reduce “where’s my refund?” tickets.

Core Features & Use Cases

  • Return-to-refund processing time tracking: Calculates average calendar-day processing time from return request creation to refund issuance for completed returns.
  • SLA breach detection: Flags orders where processing time exceeds a configurable sla_days threshold.
  • Pending SLA escalation list: Identifies open returns that have been pending longer than sla_days for proactive customer follow-up.
  • Read-only operational safety: Performs GraphQL queries only and explicitly avoids mutations.

Quick Start

Use shopify-admin-return-processing-sla to generate a return processing SLA CSV for the last 30 days with a 5-day SLA.

Frequently Asked Questions about shopify-admin-return-processing-sla

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I track Shopify return-to-refund processing time and detect SLA breaches?

Track Shopify return-to-refund processing time by calculating calendar-day differences from return request creation to refund completion, then flagging completed returns that exceed a configurable sla_days threshold as SLA breaches.

Can I generate a CSV report of open Shopify returns pending beyond my SLA policy limits?

Yes, you can generate a CSV report of open Shopify returns pending beyond SLA policy limits. The tool outputs a date-stamped CSV listing open returns that have exceeded the configured sla_days threshold for proactive escalation.

What Shopify API permissions do I need to monitor return processing SLA?

Monitoring return processing SLA requires authenticated read-only Shopify API access with read_orders and read_returns scopes. The tool performs GraphQL queries only and explicitly avoids mutations to ensure operational safety.

What is the best way to monitor Shopify refund turnaround times for period reporting?

The best way to monitor Shopify refund turnaround times is computing calendar-day differences between return request creation and refund issuance across completed returns. This calculates average processing time and supports human or JSON output for operations reporting.

Does this Shopify returns SLA tracker modify orders or process actual refunds?

No, this Shopify returns SLA tracker does not modify orders or process refunds. It performs read-only GraphQL queries to calculate processing times and identify SLA breaches, explicitly avoiding any mutations to your Shopify store data.

How do I calculate average return processing time for completed Shopify returns?

Calculate average return processing time for completed Shopify returns by computing calendar-day differences from return request creation to refund completion. This identifies SLA breaches and helps reduce customer 'where's my refund?' support tickets.