What problem does it solve?
Customer success and account teams cannot manually watch hundreds of accounts for early churn signals. This Skill proactively monitors per-account engagement in PostHog Customer Analytics, flagging accounts that are quietly disengaging or heating up before a renewal review forces the question.
Core Features & Use Cases
- Churn-risk detection: Identifies engagement cliffs, dormancy onset, and champion departure (single-threading) on commercially-staked accounts by comparing each account against its own trailing baseline while the fleet holds steady.
- Expansion signals: Surfaces accounts whose usage or active seats are climbing sharply versus baseline as upsell opportunities for account executives.
- Durable watchlist memory: Maintains a scratchpad of account baselines, group-key join health, and dedupe pointers so coverage compounds across runs instead of restarting cold.
- Use Case: A CSM asks which accounts are at risk this quarter. The scout scores staked accounts, finds one whose weekly events dropped from 4.2k to 1.1k while the fleet held steady, and files a P2 report with the account owner and evidence charts.
Quick Start
Ask the scout to check which of my commercially-staked accounts show declining engagement this week and report any churn risks.
