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sla-check

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Instantly spot Jira SLA at-risk and breaches

Data & Analytics#compliance#jira#escalation#incident-management#status-reporting#sla#service-desk
Authorafoxnyc3
Version1.0.0
Installs0

System Documentation

What problem does it solve?

It helps IT teams quickly determine which Jira tickets are drifting toward SLA breach or have already breached their SLA targets.

Core Features & Use Cases

  • SLA Progress Classification: Calculates time-elapsed against SLA targets and labels tickets as On Track, At Risk, or Breached based on CP SLA definitions.
  • Flexible Ticket Scope: Supports checking a single ticket, a queue, or all open tickets, plus an at-risk focused view for proactive escalation.
  • Operational Escalation Output: Produces a ready-to-share SLA status report that highlights unassigned and customer-waiting scenarios to guide next actions.
  • Jira SLA Awareness: Leverages Jira SLA metadata when connectors are available; otherwise it collects minimal fields and applies the CP SLA table manually.

Quick Start

Run the sla-check command with a ticket ID, a queue name, or at-risk to get a classified SLA status report for the requested Jira scope.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: sla-check
Download link: https://github.com/afoxnyc3/chelsea-piers-itops/archive/main.zip#sla-check

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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