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spark-persona-support-agent

Official

Process shared inbox requests and escalate fast

Content & Communication#customer support#email triage#draft replies#shared inbox#team assignment#routing and escalation#gatekeeper sender control
Authorreaddle
Version1.0.0
Installs0

System Documentation

What problem does it solve?

It helps support teams triage incoming shared-inbox requests, draft correct replies with full context, and route or escalate items that need other specialists.

Core Features & Use Cases

  • Shared inbox queue triage: Lists open items, finds unassigned work, and reviews completed items for ongoing queue health.
  • Thread-first responses: Reads the full email thread before drafting a reply and marks items as done after resolution.
  • Routing and escalation: Assigns requests to the right team member with context and escalates urgent issues using internal comments.
  • Sender management: Blocks abusive senders and accepts legitimate senders flagged by GateKeeper.

Quick Start

Use the skill to process the shared support queue by listing open shared inbox items, reading each thread, drafting replies when appropriate, assigning or commenting for routed/escalated cases, and marking resolved items as done.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: spark-persona-support-agent
Download link: https://github.com/readdle/spark-cli-skills/archive/main.zip#spark-persona-support-agent

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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