spark-persona-support-agent

Triage shared inbox requests by listing open items, reading full email threads, drafting context-aware replies, and routing unresolved items to the right assignees. This streamlines support operations by escalating urgent issues using internal comments.

Route and escalate shared email threads by assigning requests to the correct team member with context, adding internal comments for urgent issues, and marking resolved items as done after thread-first review.

Yes, you can draft context-aware replies by reading the full email thread first, then generating a response based on the complete conversation history before marking the item as done.

Manage GateKeeper flagged emails by accepting legitimate senders and blocking abusive senders directly through contact-action operations during shared inbox queue processing.

Yes, you need the base Spark CLI command reference and triage-level access to run email, thread, draft, assignment, team lookup, comments, and contact-action operations for shared inbox queue management.

Thread-first review improves shared inbox queue health by ensuring the full email thread is read before drafting replies, reducing miscommunication, and allowing completed items to be reviewed for ongoing monitoring.