stage2-extraction
OfficialTurn clustered chats into actionable SOP patterns
Authorchannel-io
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This SOP enables data teams to derive concrete patterns, FAQs, and response strategies from real chat transcripts after Stage 1 clustering, reducing manual analysis workload and improving SOP accuracy.
Core Features & Use Cases
- Enriches Stage 1 results by reading full conversation transcripts (turns) rather than summaries to identify 3-8 patterns per cluster.
- Produces a SOP topic map that maps clusters to authoritative topics and HT/TS classifications, enabling streamlined Stage 3 generation.
- Generates FAQ pairs and response strategies grounded in verbatim customer phrases for realistic, channel-appropriate guidance.
Quick Start
Run the enrichment workflow to extract full conversations and patterns from Stage 1 results.
Dependency Matrix
Required Modules
pandasopenpyxl
Components
scripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: stage2-extraction Download link: https://github.com/channel-io/sop-agent/archive/main.zip#stage2-extraction Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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