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stage3-sop-generation

Official

Automates Stage 3 Agent SOP generation.

Content & Communication#llm#escalation#sop#tone-and-manner#agent-sop#conversation-data
Authorchannel-io
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill automates the creation of production-ready Agent SOP documents for Stage 3 of the Userchat-to-SOP pipeline. It leverages Stage 2 extractions and enriched conversations to produce consistent, RFC 2119-compliant SOPs in HT/TS formats, ready for deployment and cross-language use.

Core Features & Use Cases

  • Generate one SOP per topic based on the definitive sop_topic_map, using HT or TS templates
  • Transform Stage 2 outputs (patterns, FAQs, strategies) and enriched conversations into structured Case-by-Case 해결책 안내
  • Include tone-and-manner sections and escalation guidance derived from real agent messages
  • Support multi-language output (Korean and Japanese) with cross-referenced related SOPs
  • Produce a complete metadata.json capturing provenance, statistics, and deployment readiness

Quick Start

Generate all HT/TS SOP files from the Stage 2 extraction results using the sop_topic_map and the provided templates.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: stage3-sop-generation
Download link: https://github.com/channel-io/sop-agent/archive/main.zip#stage3-sop-generation

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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