storytelling

Apply the protagonist-arc pattern: map a real user with a goal through stages of rising and falling tension toward resolution, carrying an emotional curve. The skill refuses to smooth messy data into a clean arc, so the journey reflects actual evidence.

Use situation/complication/resolution: present the current state, the tension that broke equilibrium, and the proposed change. The complication must come from evidence, not be reverse-engineered to fit the proposal.

Use choreography for service blueprints involving multiple actors, frontstage and backstage, over time, where no single protagonist exists. Use protagonist-arc when the goal is empathy for one user's coherent experience.

No. The skill explicitly refuses to substitute emotional appeal for evidence and defers to research when data is thin. Story makes people care; evidence makes them right, and conflating the two is treated as a failure mode.

Not every experience is conflict-shaped; habit-forming or ambient products may fit kishōtenketsu, a four-beat non-conflict variant of protagonist-arc. The skill refuses to assume the conflict-resolution arc is universal.