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support-analysis

Official

Turn MozCloud support data into actionable insights.

Data & Analytics#reporting#slack#jira#data-analytics#cross-reference#support-analysis
Authormozilla
Version1.0.0
Installs0

System Documentation

What problem does it solve?

MozCloud support teams often struggle to derive actionable insights from dispersed Slack conversations and Jira tickets; this Skill provides an end-to-end workflow to surface patterns, themes, and improvement opportunities from multi-source data.

Core Features & Use Cases

  • Centralized analysis of Slack (#mozcloud-support) and Jira (SREIN) data
  • Automatic categorization into predefined themes and cross-reference with ticket history
  • Generate executive-ready reports with insights and recommended actions
  • Use Case: Run monthly summaries to track support quality and identify systemic issues

Quick Start

Describe the time window and export Slack/Jira data to generate a combined support analysis report.

Dependency Matrix

Required Modules

None required

Components

scriptsreferences

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: support-analysis
Download link: https://github.com/mozilla/mozcloud/archive/main.zip#support-analysis

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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