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support-analytics

Official

Turn support data into actionable insights.

Data & Analytics#dashboards#metrics#nps#csat#support-analytics#deflection#resolution-time
AuthorAbsolutelySkilled
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Measuring and turning customer-support data into actionable insights that drive decisions and improvements across CSAT, NPS, resolution time, and deflection.

Core Features & Use Cases

  • Converts raw ticket data into decision-ready metrics (CSAT, NPS, FCR, resolution time, deflection).
  • Supports segmentation by channel, product area, and customer tier; builds dashboards and alerts for executives, managers, and agents.
  • Use cases include tracking trends, building support dashboards, and running targeted improvement programs across multi-channel support.

Quick Start

Connect your ticket data and run a CSAT, NPS, and resolution-time analysis to start gaining insights.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: support-analytics
Download link: https://github.com/AbsolutelySkilled/AbsolutelySkilled/archive/main.zip#support-analytics

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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