support-escalation
OfficialStructure and package support escalations.
Authorfrumu-ai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill streamlines the process of escalating support issues by providing a structured format that ensures all necessary context, reproduction steps, and business impact are clearly communicated to the receiving team.
Core Features & Use Cases
- Standardized Escalation Format: Ensures consistency and completeness in all escalation briefs.
- Clear Triage Guidance: Helps determine the appropriate escalation tier (Support, Engineering, Product, Security, Leadership).
- Use Case: A customer reports a critical bug affecting their core workflow. This Skill helps you quickly gather all relevant details, assess the business impact, and create a concise, actionable escalation ticket for the engineering team.
Quick Start
Use the support-escalation skill to create an escalation brief for a critical bug impacting multiple customers.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: support-escalation Download link: https://github.com/frumu-ai/tandem/archive/main.zip#support-escalation Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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