support-feedback-prioritization

Name: support-feedback-prioritization
Availability: InStock
Author: Amplitude

Rank support tickets, Slack messages, and CRM data into a four-tier priority report.

142|16|Updated Mar 20, 2026

Search Tags:#prioritization #crm #slack #support #triage #intercom #google drive

Ready to run

npx skills add https://github.com/amplitude/builder-skills --skill support-feedback-prioritization

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: support-feedback-prioritization
Source: https://github.com/amplitude/builder-skills/tree/main/analytics-skills/skills/support-feedback-prioritization
Command: npx skills add https://github.com/amplitude/builder-skills --skill support-feedback-prioritization

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Support teams are overwhelmed by Intercom tickets, Slack messages, and CRM data, making it difficult to identify which issues require immediate attention.

Core Features & Use Cases

Signal collection: Pulls recent Intercom tickets and Slack threads from the past week.
Classification: Tags each signal as bug, UX confusion, feature request, billing issue, or churn risk.
Enrichment: Adds ARR, plan type, company size, renewal date, and account owner from the CRM.
Scoring & ranking: Applies a weighted model to produce a four‑tier priority report (Critical, High, Medium, FYI).
Output: Saves a markdown report to Google Drive for easy sharing with product and support teams.

Quick Start

Generate the weekly support digest for Acme Corp using the Support Feedback Prioritization skill.

Frequently Asked Questions about support-feedback-prioritization

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I prioritize support tickets from Intercom and Slack for product teams?▼

Prioritize support tickets by pulling recent Intercom and Slack threads, classifying them, enriching with CRM data, and scoring them into a four-tier priority list. This identifies high-impact customer issues for weekly triage.

What is the best way to rank support feedback using CRM and ARR data?▼

Rank support feedback by applying a weighted scoring model that enriches tickets with ARR, plan type, company size, and renewal date from your CRM. This produces a prioritized action list based on account value and issue type.

Can I use HubSpot or Attio to enrich support tickets for weekly triage?▼

Yes, you can use HubSpot or Attio as your CRM to enrich support tickets. The process adds account details like ARR and renewal dates to classify and score issues for product and customer success teams.

How do I generate a weekly support digest and save it to Google Drive?▼

Generate a weekly support digest by collecting signals from Intercom and Slack, scoring them across four priority tiers, and saving the resulting markdown report directly to Google Drive for easy sharing with product teams.

What types of customer issues are classified during support triage?▼

During support triage, signals are classified as bugs, UX confusion, feature requests, billing issues, or churn risks. This classification helps apply a weighted scoring model to rank high-impact customer issues.

Does support feedback prioritization require access to Intercom and Slack?▼

Yes, prioritizing support feedback requires access to Intercom, Slack, a CRM like HubSpot or Attio, and Google Drive to collect, classify, enrich, score, and store the weekly triage report.