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support-feedback-prioritization

Official

Rank weekly support tickets into clear actions

Product & Management#prioritization#crm#slack#support#triage#intercom#google drive
Authoramplitude
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Support teams are overwhelmed by Intercom tickets, Slack messages, and CRM data, making it difficult to identify which issues require immediate attention.

Core Features & Use Cases

  • Signal collection: Pulls recent Intercom tickets and Slack threads from the past week.
  • Classification: Tags each signal as bug, UX confusion, feature request, billing issue, or churn risk.
  • Enrichment: Adds ARR, plan type, company size, renewal date, and account owner from the CRM.
  • Scoring & ranking: Applies a weighted model to produce a four‑tier priority report (Critical, High, Medium, FYI).
  • Output: Saves a markdown report to Google Drive for easy sharing with product and support teams.

Quick Start

Generate the weekly support digest for Acme Corp using the Support Feedback Prioritization skill.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: support-feedback-prioritization
Download link: https://github.com/amplitude/builder-skills/archive/main.zip#support-feedback-prioritization

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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