Organize support notes into ticket-specific directories for Zendesk and GitHub workflows.
npx skills add https://github.com/haacked/dotfiles --skill support-haacked
Please help me install this Agent Skill. Skill: support Source: https://github.com/haacked/dotfiles/tree/main/ai/skills/support Command: npx skills add https://github.com/haacked/dotfiles --skill support-haacked
Teams often lose track of past support conversations scattered across Zendesk and GitHub tickets. This leads to duplicated work, slow resolutions, and incomplete historical context.
Use the support command to locate or create a ticket's notes directory and begin an investigation, for example: /support zendesk 40875 or /support github 12345.
High-intent search queries and answers about installing and using this skill.
To organize support investigation notes, this Skill validates the ticket number and uses a deterministic script to locate or create weekly ticket-specific directories, maintaining a centralized notes.md file for each ticket.
Keeping track of past support investigations is handled by applying deterministic directory paths that group tickets by week, preventing scattered notes and preserving historical context for Zendesk and GitHub workflows.
To start a new investigation log, issue the support command with the ticket platform and number, such as /support zendesk 40875, to validate the input and generate a template-driven notes structure.
Yes, the support notes automation pre-populates an investigation-notes.md file using standardized templates, ensuring consistent documentation structure every time a new ticket directory is created.
Yes, you can use this ticket notes workflow for both GitHub and Zendesk platforms by specifying the source during invocation, which validates the ticket type and applies the appropriate directory structure.
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