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support-manager

Community

Efficiently manage client support with Partners in Biz.

Product & Management#workflow automation#issue management#triage#client support#client satisfaction
AuthorPartners-in-Biz
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines client support triage, ensuring issues are quickly addressed and followed up on, enhancing operational efficiency and client satisfaction.

Core Features & Use Cases

  • Issue Intake: Capture client symptoms and affected workspaces.
  • Reproduction and Evidence Collection: Gather evidence for easier troubleshooting.
  • Severity Classification: Assess and classify issue severity and client impact.
  • Specialist Routing: Direct technical issues to the right team member.
  • Follow-Up Tracking: Keep tasks updated until client follow-up is complete.
  • Use Case: When a client reports an issue, use this Skill to ensure it's correctly categorized, assigned, and followed up on.

Quick Start

Use the support-manager skill to triage a client issue and route it to the appropriate specialist.

Dependency Matrix

Required Modules

None required

Components

scripts

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: support-manager
Download link: https://github.com/Partners-in-Biz/partnersinbiz-web/archive/main.zip#support-manager

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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