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support-operations

Design customer support infrastructure with FAQ generation, SLA tiers, and escalation paths.

6|1|Updated Feb 25, 2026
Search Tags:#operations#FAQ#customer service#support#escalation#SLA#feedback pipeline
One-click install
npx skills add https://github.com/vibbs/company-os --skill support-operations
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: support-operations
Source: https://github.com/vibbs/company-os/tree/main/.claude/skills/support-operations
Command: npx skills add https://github.com/vibbs/company-os --skill support-operations

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires ./tools/ops/support-faq-check.sh, ./tools/artifact/validate.sh, and includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill streamlines the creation and maintenance of customer support systems, ensuring efficient handling of customer inquiries and feedback.

Core Features & Use Cases

  • FAQ Generation: Automatically creates comprehensive FAQs from product features.
  • SLA Definition: Establishes clear Service Level Agreements for response and resolution times.
  • Escalation Paths: Designs multi-level escalation procedures for complex issues.
  • Feedback Pipeline: Implements a system for channeling support insights back to product development.
  • Use Case: When launching a new feature, use this Skill to generate relevant FAQ entries and update support documentation, ensuring customers can get help quickly.

Quick Start

Use the support-operations skill to generate FAQs for all approved PRDs and define the Standard SLA tier.

Frequently Asked Questions about support-operations

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate FAQs from product features for customer support?▼

Generate FAQs from product features by using the support-operations skill to process approved PRDs and existing support artifacts, automatically creating comprehensive documentation entries for customer inquiries.

What is the best way to define SLA tiers for customer service operations?▼

Defining SLA tiers for customer service requires establishing clear Service Level Agreements that set specific response and resolution times, which this skill configures to align with your product stages and growth.

How do I design escalation paths for complex customer support tickets?▼

Design escalation paths by implementing multi-level escalation procedures that route complex customer support tickets through predefined tiers, ensuring issues are resolved by the appropriate level of service.

Can I build a support-to-product feedback pipeline using existing configuration files?▼

Yes, build a support-to-product feedback pipeline by utilizing existing configuration files and support artifacts to channel customer insights directly back into product development for continuous improvement.

Do I need existing PRDs to create scalable customer support infrastructure?▼

You need approved PRDs and existing support artifacts to build scalable customer support infrastructure, as these documents provide the foundational product features needed for FAQ generation and SLA alignment.

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