support-operations
CommunityBuild scalable customer support infrastructure.
Authorvibbs
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill streamlines the creation and maintenance of customer support systems, ensuring efficient handling of customer inquiries and feedback.
Core Features & Use Cases
- FAQ Generation: Automatically creates comprehensive FAQs from product features.
- SLA Definition: Establishes clear Service Level Agreements for response and resolution times.
- Escalation Paths: Designs multi-level escalation procedures for complex issues.
- Feedback Pipeline: Implements a system for channeling support insights back to product development.
- Use Case: When launching a new feature, use this Skill to generate relevant FAQ entries and update support documentation, ensuring customers can get help quickly.
Quick Start
Use the support-operations skill to generate FAQs for all approved PRDs and define the Standard SLA tier.
Dependency Matrix
Required Modules
./tools/ops/support-faq-check.sh./tools/artifact/validate.sh
Components
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: support-operations Download link: https://github.com/vibbs/company-os/archive/main.zip#support-operations Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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