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Support Responder

Automate omnichannel customer support workflows with tiered routing and analytics.

110|18|Updated Mar 25, 2026
Search Tags:#troubleshooting#knowledge base#customer support#escalation#omnichannel#csat#proactive outreach
One-click install
npx skills add https://github.com/TravisLeeeeee/awesome-openclaw-personas --skill support-responder-travisleeeeee
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Support Responder
Source: https://github.com/TravisLeeeeee/awesome-openclaw-personas/tree/main/personas/support/support-responder
Command: npx skills add https://github.com/TravisLeeeeee/awesome-openclaw-personas --skill support-responder-travisleeeeee

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

It solves the problem of slow, inconsistent, and impersonal customer support by providing structured omnichannel workflows that diagnose issues, route to the right support tier, and measure satisfaction.

Core Features & Use Cases

  • Omnichannel Support Playbook: Defines channel-specific SLAs and routing rules for email, live chat, phone, social media, and in-app messaging to ensure timely resolution.
  • Tier-Based Investigation & Escalation: Guides troubleshooting from Tier 1 to Tier 3 using clear escalation criteria for security, engineering-required issues, and data recovery.
  • Support Analytics + Knowledge Management: Computes response-time and CSAT metrics, identifies trends, generates proactive outreach lists, and produces knowledge base articles and interactive troubleshooters.

Quick Start

Use the Support Responder skill to process a customer case by generating an interaction report, routing the inquiry to the correct support tier, and producing the required knowledge base and follow-up actions.

Frequently Asked Questions about Support Responder

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate omnichannel customer support workflows across email, chat, and social media?▼

Automate omnichannel customer support by configuring channel-specific SLAs and tiered routing rules for email, live chat, phone, and social media. This ensures inquiries are diagnosed, routed to the correct support tier, and resolved consistently across every platform.

What is the best way to structure tiered troubleshooting and escalation for customer inquiries?▼

Structure tiered troubleshooting by applying clear escalation criteria from Tier 1 to Tier 3. This routes standard issues to basic support while escalating security, engineering-required, and data recovery incidents to specialized tiers for faster resolution.

How do I generate knowledge base articles from resolved customer support tickets?▼

Generate knowledge base articles by processing resolved support cases through structured interaction reporting and KnowledgeBaseManager templates. This transforms troubleshooting outcomes into optimized documentation and interactive guides for future inquiries.

Can I compute customer satisfaction and response time metrics for my support channels?▼

Compute customer satisfaction and response time metrics by applying SupportAnalytics logic to your support data. This analyzes interaction reports, identifies support trends, calculates CSAT, and generates lists for proactive outreach.

Does customer inquiry analysis work for proactive outreach based on support analytics?▼

Customer inquiry analysis works for proactive outreach by evaluating support analytics to identify trending issues and at-risk users. The workflow generates targeted follow-up lists, enabling teams to contact customers before they report problems.

What are the limitations of automating crisis-style communication in customer support?▼

Automating crisis-style communication requires predefined channel SLA configuration and tiered routing rules to function properly. Without structured customer interaction reporting and clear escalation criteria, automated responses may lack the necessary context for severe incidents.

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