support-response

What problem does it solve?

Multi-channel customer support often struggles with consistency, knowledge gaps, and slow resolution times. This skill provides a guided workflow to standardize issue handling across channels, ensure knowledge base updates, and drive proactive customer success.

Core Features & Use Cases

• Automated inquiry triage and routing across email, chat, ticketing, and phone channels.
• Knowledge base updates via knowledge_write and structured resolution documentation.
• Proactive follow-ups, SLA alignment, and customer satisfaction analytics for retention.
• Use Case: A new support ticket comes in; the agent uses the workflow to triage, investigate, escalate if needed, update KB, and follow up with the customer.

Quick Start

Activate the support-response workflow by wiring your channels and instructing your AI to triage, investigate, document, and follow up on a new ticket.