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support-ticket-triage

Parse support tickets to categorize, prioritize, and recommend routing.

114|13|Updated Jan 17, 2026
Search Tags:#routing#prioritization#customer service#support#triage#ticketing
One-click install
npx skills add https://github.com/frumu-ai/tandem --skill support-ticket-triage
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: support-ticket-triage
Source: https://github.com/frumu-ai/tandem/tree/main/src-tauri/resources/skill-templates/support-ticket-triage
Command: npx skills add https://github.com/frumu-ai/tandem --skill support-ticket-triage

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill automates the initial assessment of customer support tickets, ensuring they are correctly categorized, prioritized, and routed to the appropriate team, thereby speeding up resolution times.

Core Features & Use Cases

  • Issue Parsing: Extracts key information like the core problem, symptoms, customer context, and urgency signals from ticket descriptions.
  • Categorization & Prioritization: Assigns a category (Bug, How-to, Feature Request, etc.) and a priority level (P1-P4) based on defined criteria.
  • Routing Recommendation: Suggests the most suitable team or queue for handling the ticket.
  • Triage Output Generation: Produces a structured summary of the triage assessment, including a recommended initial response to the customer.
  • Use Case: When a customer reports a "blank page" issue on their dashboard, this Skill will identify it as a potential 'Bug', assign a 'P2' priority due to workflow blockage, and recommend routing to 'Tier 2' support, while suggesting an initial response acknowledging the issue and asking for more details.

Quick Start

Use the support-ticket-triage skill to analyze the following customer issue: "Customer says their dashboard has been showing a blank page since this morning".

Frequently Asked Questions about support-ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate categorizing and prioritizing customer support tickets?▼

Support ticket triage analyzes issue descriptions to identify the core problem, symptoms, customer context, and urgency signals to automatically categorize and prioritize tickets. This mechanism ensures tickets are correctly routed to appropriate teams, speeding up resolution times.

How do I route support tickets to the right team automatically?▼

Automated ticket routing recommends specific teams by analyzing the parsed issue description, categorizing it as a Bug, How-to, or Security issue, and matching that category to queues like Tier 1, Engineering, or Billing. This ensures tickets reach the right specialists quickly.

Can I generate an initial customer response when triaging support tickets?▼

Support ticket triage can generate a suggested initial response to the customer alongside its structured assessment output. This recommended response acknowledges the specific issue, such as a dashboard bug, and asks for relevant details while routing occurs.

What is the best way to determine ticket priority levels from issue descriptions?▼

Assigning ticket priority levels is done by parsing urgency signals and customer context from the issue description to assign a priority from P1 to P4. This ensures workflow blockages or critical bugs receive appropriate urgency for faster handling.

Does support ticket triage work for billing and account issues?▼

Support ticket triage handles billing and account issues by parsing the issue description to categorize them appropriately and routing them to the Billing or Finance team. It assigns priority based on extracted urgency signals for proper handling.

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