suppression-lists

What problem does it solve?

Unmanaged email suppressions lead to high bounce rates, spam complaints, legal penalties for non-compliance with regulations like GDPR and CAN-SPAM, and permanent damage to sender reputation that prevents emails from reaching intended inboxes.

Core Features & Use Cases

• Multi-scope suppression management: Configure global, account/tenant, and campaign-level suppression lists to handle everything from cross-tenant spam trap blocks to newsletter-specific unsubscribes, with proper scope hierarchy to avoid over or under-suppressing recipients.
• Automated compliance workflows: Process webhook events from bounces, spam complaints, and unsubscribes to auto-update suppressions, plus handle GDPR erasure requests by retaining only the minimal suppression data required by law to prevent future unwanted contact.
• Reputation protection and migration support: Implement role account and domain-level suppression to reduce complaint rates, set up bounce/complaint rate alerts and circuit breakers, and carry full suppression records forward when migrating between email providers to avoid immediate reputation damage.

Quick Start

Use the suppression-lists skill to configure automated bounce and complaint suppression workflows for your email platform, and process a GDPR erasure request while retaining the required suppression records to prevent future contact.