ticket-lifecycle
OfficialStreamline the full lifecycle of support tickets.
Content & Communication#routing#classification#helpdesk#sla-management#ticket-lifecycle#support-automation#erp-ai
Authorerphq
Version1.0.0
Installs0
System Documentation
What problem does it solve?
The skill covers the entire lifecycle of a customer support ticket from creation through classification, assignment, resolution, closure, and reopening, ensuring issues are tracked and not lost in the queue.
Core Features & Use Cases
- Ticket lifecycle stages include creation, classification, assignment, resolution, closure, and reopening.
- ERP•AI template guidance and IT service management workflows provide ready-to-go starting points tailored for helpdesk teams.
- Agent automation capabilities such as auto-creation, auto-classification, smart routing, suggested resolutions, and auto-closure help reduce cycle times and improve consistency.
Quick Start
Deploy the ERP•AI Helpdesk template and tailor ticket types, statuses, and routing rules to fit your team's workflow.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: ticket-lifecycle Download link: https://github.com/erphq/skills/archive/main.zip#ticket-lifecycle Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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