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ticket-triage

Automate support ticket triage and generate a dashboard blueprint.

12|6|Updated Dec 2, 2025
Search Tags:#automation#dashboard#support#data-analytics#pattern-analysis#ticketing#ticket-triage
One-click install
npx skills add https://github.com/shogo-labs/shogo-ai --skill ticket-triage-shogo-labs
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-triage
Source: https://github.com/shogo-labs/shogo-ai/tree/main/packages/agent-runtime/templates/support-ops/.shogo/skills/ticket-triage
Command: npx skills add https://github.com/shogo-labs/shogo-ai --skill ticket-triage-shogo-labs

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Triage and visualize support tickets automatically, reducing manual triage time and surfacing patterns for teams.

Core Features & Use Cases

  • Automated triage: classify tickets by severity and category, map to dashboards.
  • Pattern discovery: identify recurring issues across tickets to drive improvements.
  • Use Case: When new tickets arrive, automatically group by issue type and update a canonical dashboard.

Quick Start

Run the triage workflow on your ticket data to produce a live dashboard.

Frequently Asked Questions about ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate support ticket triage to reduce manual classification time?▼

You can automate support ticket triage by running a workflow that classifies tickets by severity and category, then maps the results to a summary dashboard to reduce manual effort.

How does pattern analysis work for identifying recurring support ticket issues?▼

Pattern analysis for support tickets identifies recurring issues across recent ticket data by grouping them by issue type, allowing teams to discover trends and drive improvements.

What's the best way to build a dashboard summarizing ticket severity, category, and status?▼

The best way to build a ticket dashboard is to run an automated triage workflow on your ticketing data, which outputs a canvas dashboard blueprint summarizing severity, category, and status.

Do I need a connector to integrate ticketing systems for automated triage?▼

Yes, you need a connector to integrate with your ticketing systems so the triage workflow can access your ticket data and automatically classify and visualize the results.

Can I persist triage results for support tickets across multiple sessions?▼

Yes, the automated ticket triage process uses memory to persist triage results, ensuring your classified ticket data and discovered patterns remain available for dashboard reporting.

Are there limitations when using automated ticket triage for support data analytics?▼

A limitation of automated ticket triage is that it requires compatible ticketing systems via a connector to function, and it focuses on summarizing recent tickets rather than deep root cause analysis.

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