Classify, prioritize, and route support tickets into categories with SQLite storage.
npx skills add https://github.com/ticruz38/skills --skill ticket-triage-ticruz38
Please help me install this Agent Skill. Skill: ticket-triage Source: https://github.com/ticruz38/skills/tree/main/skills/ticket-triage Command: npx skills add https://github.com/ticruz38/skills --skill ticket-triage-ticruz38
Manual support ticket triage is slow and error-prone, leading to delayed responses and inconsistent routing.
Classify a sample ticket to see its category, priority, and suggested assignee.
High-intent search queries and answers about installing and using this skill.
Automating support ticket routing requires classifying tickets by category and priority. This Skill automatically classifies, prioritizes, and routes tickets to appropriate teams based on workload, reducing manual triage time for help desks and product teams.
AI-powered ticket classification categorizes support requests into types like bug, feature_request, question, complaint, and billing. It includes spam detection with explanations to reduce false positives, ensuring only valid tickets enter the triage workflow.
Yes, you can use rule-based overrides for known patterns and escalation paths. This allows you to manually adjust automated ticket classifications and routing decisions when specific conditions or known issues are detected in the support queue.
Yes, ticket triage automation supports SQLite-backed storage for classification history and audit trails. This allows you to maintain a persistent record of all automated ticket categorizations, priority scores, and routing assignments for review.
You can integrate automated ticket classification into your help desk workflow using the exposed programmatic API and CLI. These interfaces allow your existing systems to send tickets for classification, priority scoring, and assignment retrieval.
Automated triage supports ticket categories including bug, feature_request, question, complaint, billing, technical, account, and other. This classification range allows product teams to route diverse support requests to the appropriate specialized queues.
metric-space-aiLoads and validates SQLite-backed ticket knowledge planes before executing ticket operations across systems.
arozumenkoComplete routed software tasks by committing, pushing, creating PRs, commenting on tickets, and notifying reviewers.
brainbrewlabsRoute classified support tickets to teams using routing tables and SLA targets.
GACLoveClassify, prioritize, and route incoming support tickets with P1-P4 and tier rules.
