Trámites

Automate service request processes by using predefined workflow steps that validate contracts, verify identity, and guide customers through new applications or modifications. The workflow directs users to appropriate service points and creates tickets for tracking requests.

Verify customer identity during a service request by validating the contract holder against customer records. The system searches customers by contract and retrieves contract details to confirm identity before proceeding with any application, modification, or cancellation process.

Yes, you can create support tickets automatically when handling service process requests. The workflow uses native tools to generate tickets after validating contract details and verifying the customer, ensuring service requests are tracked and routed to appropriate service points.

Find nearest service locations by using location search tools that identify appropriate service points based on customer queries. The system retrieves main office details and finds nearby locations to direct customers efficiently during service request processes.

Yes, the service request workflow supports handoff to human agents. When automated processes cannot resolve customer queries or require additional assistance, the system transfers the interaction to human representatives after completing initial identity verification and contract validation.

Cancel an existing service contract through automation by validating the contract holder, retrieving contract details, and creating a cancellation ticket. The workflow guides customers through required document preparation and directs them to appropriate service points for finalizing the cancellation process.