trending-topics
OfficialIdentify trending CS topics from case data.
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Helps support and operations teams detect emerging themes and issues in customer service data, enabling proactive action and improved SLA performance.
Core Features & Use Cases
- Analyze case creation patterns, category distributions, channel preferences, and sentiment shifts to surface top trends.
- Detect spikes in topic volumes, map topics to products and customer segments, and generate executive level trend reports.
- Enable proactive staffing, knowledge base enrichment, and product feedback loops through data-driven insights.
Quick Start
Load the trending-topics skill and run a weekly trend scan against sn_customerservice_case and related data sources to surface top CS topics.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: trending-topics Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#trending-topics Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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