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emanuelcasco
emanuelcascoCOMMUNITY
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triage

Categorize incoming issues and suggest routing to teams or individuals.

14|3|Updated Jul 12, 2025
Search Tags:#routing#categorization#support#triage#issue classification#helpdesk
One-click install
npx skills add https://github.com/emanuelcasco/.ai --skill triage-emanuelcasco
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: triage
Source: https://github.com/emanuelcasco/.ai/tree/main/skills/triage
Command: npx skills add https://github.com/emanuelcasco/.ai --skill triage-emanuelcasco

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) and assets (resource) components.

What problem does it solve?

This Skill helps in automatically categorizing and routing incoming issues or requests to the appropriate team or individual, reducing manual triage time and ensuring faster resolution.

Core Features & Use Cases

  • Issue Classification: Analyzes the content of an issue to determine its category (e.g., bug, feature request, support).
  • Routing Suggestions: Recommends the best team or person to handle the issue based on its classification.
  • Use Case: When a new bug report comes in via email, this Skill can read the report, identify it as a 'bug', and suggest routing it to the 'engineering' team.

Quick Start

Use the triage skill to categorize the following issue description: "The login button is not working on the staging environment."

Frequently Asked Questions about triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
Can I route bug reports to engineering teams automatically based on issue content?▼

You can automatically route bug reports to engineering teams by analyzing the issue description content, classifying it as a bug, and suggesting the appropriate predefined team for handling the request.

Does this issue triage approach work for bug tracking systems and email support?▼

This issue triage approach works for bug tracking systems and email support by applying natural language understanding to read issue descriptions and map them to the correct predefined teams or individuals.

How do I classify a new feature request versus a bug in a helpdesk system?▼

To classify a new feature request versus a bug in a helpdesk system, the skill analyzes the natural language content of the issue description to determine its category and suggest the correct routing.

How do I set up issue routing for a new bug report in a staging environment?▼

To set up issue routing for a new bug report in a staging environment, you input the issue description so the system can identify it as a bug and suggest routing it to the engineering team.

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