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triage-report

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Turn email triage into actionable daily metrics

Data & Analytics#report generation#email triage#it operations#sla compliance#operations dashboard#jira correlation#cross-agent dispatch
Authorafoxnyc3
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill helps IT Managers understand what happened during email triage by summarizing volume, routing, SLA performance, and remaining risk items in a single daily (or weekly) view.

Core Features & Use Cases

  • Email volume and read-state analysis: Quantifies received vs. unread emails to reveal potential missed items and backlog risk.
  • Jira correlation and tier breakdown: Summarizes how many items were auto-resolved, routed to Jira, escalated to security, and dispatched to specialist agents.
  • SLA compliance and operational anomalies: Calculates resolution timeliness by priority and flags unread/aging items or suspicious routing gaps for review.
  • Use case: After a suspected outage or high-volume day, generate an end-of-day report to validate triage effectiveness and identify misclassified or unresolved tickets.

Quick Start

Run the Skill with the command triage-report for today to generate an end-of-day email triage summary for IT Manager review.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: triage-report
Download link: https://github.com/afoxnyc3/chelsea-piers-itops/archive/main.zip#triage-report

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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