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weside-ai
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triage

Categorize incoming tickets into predefined categories and states.

Updated Mar 30, 2026
Search Tags:#project management#state management#triage#ticketing#ticket categorization
One-click install
npx skills add https://github.com/weside-ai/claude-code-plugin --skill triage-weside-ai
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: triage
Source: https://github.com/weside-ai/claude-code-plugin/tree/main/we/skills/triage
Command: npx skills add https://github.com/weside-ai/claude-code-plugin --skill triage-weside-ai

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill simplifies the process of categorizing and triaging incoming tickets, ensuring that each ticket is assigned the correct state and category efficiently.

Core Features & Use Cases

  • Ticket Categorization: Automatically categorize tickets into 'bug' or 'enhancement'.
  • State Management: Manage ticket states such as 'needs-triage', 'needs-info', 'ready-for-agent', 'ready-for-human', and 'wontfix'.
  • Out-of-Scope Memory: Record and reference rejected ideas for future reference.
  • Use Case: When a user says "/we:triage", the system presents a summary of tickets that need attention, categorized by state and urgency.

Quick Start

Use the /we:triage command to categorize and triage a new ticket.

Frequently Asked Questions about triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate ticket categorization for incoming software development work items?▼

Automate ticket categorization by classifying incoming tickets into predefined categories like bug or enhancement. This streamlines project management workflows by ensuring each ticket is assigned the correct state efficiently during intake.

What ticket states can I use to manage project triage workflows?▼

Ticket triage state management supports predefined states including needs-triage, needs-info, ready-for-agent, ready-for-human, and wontfix. These states help track ticket progression and prioritize work items effectively.

How do I start triaging a new ticket using this system?▼

Start triaging a new ticket by invoking the /we:triage command. The system then presents a summary of tickets needing attention, categorized by state and urgency for immediate action.

Can I keep a record of rejected ideas or out-of-scope tickets during project management?▼

Yes, the system features out-of-scope memory to record and reference rejected ideas. This ensures wontfix tickets and rejected concepts are stored for future reference during ticket categorization.

What is the best way to prioritize and categorize urgent tickets in a software development workflow?▼

The best way to prioritize urgent tickets is using the triage summary, which groups tickets by state and urgency. This allows teams to focus on high-priority work items and streamline intake.

Does this ticket triage system require external dependencies to manage project states?▼

No external dependencies are required to manage project states and ticket categorization. The system operates independently to classify tickets and streamline intake workflows.

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