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Cimminelli1982
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troubleshooting-whatsapp

Diagnose WhatsApp integration failures in CRM using SQL and logs.

Updated Aug 23, 2026
Search Tags:#crm#diagnostics#whatsapp#webhook#baileys#timelinesai
One-click install
npx skills add https://github.com/Cimminelli1982/crm-frontend --skill troubleshooting-whatsapp
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: troubleshooting-whatsapp
Source: https://github.com/Cimminelli1982/crm-frontend/tree/main/docs/openclaw-skills/troubleshooting-whatsapp
Command: npx skills add https://github.com/Cimminelli1982/crm-frontend --skill troubleshooting-whatsapp

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

WhatsApp integration in the CRM can fail at multiple layers, leaving messages unseen or delayed. This guide provides a structured approach to identify and fix root causes across staging, production, webhooks, and multi-device synchronization.

Core Features & Use Cases

  • Step-by-step diagnostic checklist covering message delivery, webhook ingestion, and device connectivity.
  • SQL and log-based checks to verify where messages are stuck (staging vs production) and to confirm linkages between chats, contacts, and interactions.
  • Practical use cases such as lost messages, webhook failures, Baileys disconnections, and TimelinesAI sync problems, with actionable remedies.

Quick Start

Follow the diagnostic checklist in order to identify and resolve WhatsApp CRM issues quickly.

Frequently Asked Questions about troubleshooting-whatsapp

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
Why are WhatsApp messages getting stuck in my CRM integration?▼

WhatsApp CRM message delivery failures stem from webhook ingestion errors, Baileys multi-device disconnections, or TimelinesAI synchronization issues. Running SQL queries and checking application logs isolates the root cause across staging and production environments.

How do I troubleshoot WhatsApp webhook failures in a CRM?▼

Troubleshoot WhatsApp webhook failures by verifying webhook delivery endpoints and inspecting application logs for ingestion errors. Run SQL checks to trace message linkages between contacts and chats to pinpoint exactly where the webhook payload processing stopped.

How do I diagnose Baileys connectivity issues affecting WhatsApp messaging?▼

Diagnose Baileys connectivity issues by running application status checks and reviewing logs for multi-device synchronization failures. Confirm whether the disconnection affects staging or production environments to determine the correct recovery steps.

What's the best way to check if WhatsApp CRM issues are in staging or production?▼

Determine whether WhatsApp CRM issues are in staging or production by running SQL visibility checks and reviewing application logs. This isolates the environment where messages are stuck and confirms the in_staging and in_production conditions to guide remediation.

Can I fix TimelinesAI sync problems without losing CRM chat history?▼

Resolve TimelinesAI sync problems by using SQL visibility to verify linkages between chats, contacts, and interactions. This diagnostic approach identifies sync failures and applies recovery steps to restore messaging flows without losing existing CRM data.

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