What problem does it solve?
WhatsApp messaging through Twilio has unique rules — the 24-hour service window, template approval requirements, and sandbox limitations — that cause silent delivery failures when misunderstood. This Skill provides the reference knowledge needed to set up WhatsApp correctly and debug delivery issues.
Core Features & Use Cases
- 24-Hour Window Rules: Explains when free-form messages are allowed versus when approved templates with contentSid are required.
- Sandbox and Production Setup: Covers sandbox join codes for testing and the requirements for registering a production WhatsApp Business sender.
- Error Diagnosis: Maps common WhatsApp error codes like 63003, 63018, and 63020 to their causes and fixes.
- Use Case: You are integrating WhatsApp notifications into an order system and your free-form messages silently fail outside the service window. Use this Skill to understand the window rules and switch to an approved template message.
Quick Start
Explain why my Twilio WhatsApp message is not being delivered and whether I need to use a template instead of free-form text.