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viktorbezdek
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user-journey-design

Map user journeys from awareness to mastery with stages, touchpoints, and pain points.

10|2|Updated Mar 12, 2026
Search Tags:#service-design#user-journey#journey-mapping#emotions#touchpoints#customer-experience#persona-alignment
One-click install
npx skills add https://github.com/viktorbezdek/skillstack --skill user-journey-design
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: user-journey-design
Source: https://github.com/viktorbezdek/skillstack/tree/main/user-journey-design/skills/user-journey-design
Command: npx skills add https://github.com/viktorbezdek/skillstack --skill user-journey-design

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Map complete user experiences from awareness through mastery to identify gaps, pain points, and opportunities across the entire lifecycle.

Core Features & Use Cases

  • Journey Types: Current state, Future state, and Service blueprint to align user experience with organizational processes.
  • Core Elements: Stages, Touchpoints, Actions, Thoughts, Emotions, Pain Points, and Opportunities to structure the narrative.
  • Use Case: Create a customer journey map for a new product or feature, document touchpoints across channels, and visualize friction points and opportunities.

Quick Start

Create a persona-based journey map with stages, touchpoints, emotions, and pain points for a chosen scenario and start visualizing the end-to-end experience.

Frequently Asked Questions about user-journey-design

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I map a complete user journey from awareness to mastery?▼

To map a user journey, identify stages, touchpoints, actions, thoughts, emotions, pain points, and opportunities across the entire lifecycle. This process visualizes the end-to-end experience to reveal gaps and friction points for product teams.

What is a service blueprint and when do I need it for customer experience mapping?▼

A service blueprint aligns user experience with organizational processes by mapping front-stage and back-stage actions. It is used when you need to document touchpoints across channels and coordinate cross-functional team execution.

How do I create a current state vs future state customer journey map?▼

Create current state and future state journey maps by applying the journey framework across stages, touchpoints, and emotions. Ensure inputs align with personas and research findings to generate actionable artifacts for design teams.

Can I use persona alignment to structure journey mapping touchpoints?▼

Yes, persona alignment structures journey mapping by ensuring inputs match research findings and service design principles. This alignment delivers guidance for visualizing friction points and opportunities that can be executed by cross-functional teams.

What elements should I include in a customer journey map?▼

A customer journey map should include stages, touchpoints, actions, thoughts, emotions, pain points, and opportunities. Structuring these core elements builds a complete narrative from awareness through product mastery.

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