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user-journey-mapping

Map end-to-end user journeys across touchpoints with phase-by-phase action, thought, feeling, and opportunity layers.

Updated Jun 1, 2026
Search Tags:#user experience#product planning#friction analysis#drop-off analysis#user journey mapping#emotional arc#design opportunities
One-click install
npx skills add https://github.com/j-cogburn/d3 --skill user-journey-mapping-j-cogburn
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: user-journey-mapping
Source: https://github.com/j-cogburn/d3/tree/main/tests/project-t01/.d3/skills/user-journey-mapping
Command: npx skills add https://github.com/j-cogburn/d3 --skill user-journey-mapping-j-cogburn

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill eliminates the blind spot of single-page user experience audits by capturing the full end-to-end user journey across all touchpoints, revealing unaddressed friction points, drop-off causes, and untapped delight opportunities that lead to poor feature adoption and misaligned product decisions.

Core Features & Use Cases

  • Structured Journey Mapping: Breaks user journeys into 4-6 logical phases with five consistent layers (actions, thoughts, feelings, touchpoints, opportunities) for consistent, repeatable analysis.
  • Emotional Arc Tracking: Visualizes user sentiment across the journey to identify the highest-friction moments, peak delight points, and sudden sentiment cliffs that cause churn.
  • Actionable Opportunity Extraction: Converts pain points into specific, prioritized design interventions with clear expected outcomes.
  • Use Cases: Plan new multi-screen features, investigate user drop-off and support ticket spikes, align cross-functional teams on current experience before redesign, and turn user research findings into shared, actionable artifacts.

Quick Start

Use the user-journey-mapping skill to create a journey map for first-time SaaS users signing up for our platform, based on recent onboarding support tickets and analytics data.

Frequently Asked Questions about user-journey-mapping

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
What is user journey mapping and how does it identify friction points?▼

User journey mapping captures end-to-end user workflows across multiple touchpoints and channels to surface friction, drop-off causes, and design opportunities that single-page audits miss. It tracks actions, thoughts, feelings, and touchpoints across 4-6 logical phases.

How do I map user journeys to analyze drop-off causes in a multi-step workflow?▼

To analyze user drop-off, map the journey across sessions and channels using five layers: actions, thoughts, feelings, touchpoints, and opportunities. This structured approach visualizes emotional arcs to pinpoint sudden sentiment cliffs causing churn.

Can I use user journey mapping for planning new multi-screen product features?▼

Yes, user journey mapping applies to product planning for new multi-screen features. It breaks workflows into logical phases with consistent layers, converting identified pain points into prioritized design interventions with clear expected outcomes.

Does user journey mapping work for evaluating existing digital product flows?▼

User journey mapping works for evaluating existing digital product flows by capturing the full end-to-end experience across all touchpoints. It aligns cross-functional teams on current experiences before a redesign and turns user research into shared artifacts.

What's the best way to visualize the emotional arc of a user journey?▼

The best way to visualize a user journey's emotional arc is by tracking user sentiment phase-by-phase alongside actions and touchpoints. This identifies highest-friction moments, peak delight points, and sudden sentiment cliffs to prioritize high-impact design interventions.

Why does single-page user experience auditing miss drop-off causes?▼

Single-page user experience auditing misses drop-off causes because it lacks the end-to-end context of multi-step workflows. Mapping user journeys across all touchpoints reveals unaddressed friction points and untapped delight opportunities that lead to poor feature adoption.

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