userchat-to-sop-pipeline

Official

Transform support data into deployable SOPs.

Authorchannel-io
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This orchestration skill automates turning Excel-based customer support data into production-ready Agent SOP documents and flowcharts, reducing manual work and accelerating deployment.

Core Features & Use Cases

  • End-to-end pipeline orchestration across four stages: Clustering (Python), Pattern Extraction (LLM), SOP Generation (LLM), and Flowchart Generation (LLM + Mermaid) with consistent outputs at each stage.
  • Generates SOP files (TS_.sop.md, HT_.sop.md) and Mermaid flowcharts ready for deployment in ALF/Agent environments, including optional SVG outputs.
  • Supports multi-language workflows (Korean and Japanese) and configurable auto-proceed to enable hands-off runs in production.
  • Real-world use case: transform a dataset of customer-support conversations into actionable SOPs and flowcharts that guide agents and automation pipelines.

Quick Start

Run the full pipeline with /userchat-to-sop-pipeline to start Stage 1 clustering and automatically generate all downstream artifacts.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: userchat-to-sop-pipeline
Download link: https://github.com/channel-io/sop-agent/archive/main.zip#userchat-to-sop-pipeline

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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