virtual-agent

To build a ServiceNow Virtual Agent chatbot, define conversational topics, train NLU models with utterances and entities, design flows using topic blocks, and integrate backend actions for self-service automation.

You create a conversation flow by designing complex conversational paths with topic blocks, adding logic and responses, and connecting the flow to ServiceNow backend actions like incident creation.

NLU training for ServiceNow Virtual Agents involves adding utterances and entities to the model to improve intent recognition and accurately route user requests to the correct conversational topic.

Yes, you can integrate ServiceNow backend processes directly into Virtual Agent conversations, allowing the chatbot to execute actions such as incident creation or password reset verification during the flow.

Yes, the skill supports automated testing and configuration of Virtual Agent components, ensuring conversational flows and NLU intent recognition function correctly before deployment.

The best way to automate password resets is to develop a dedicated Virtual Agent topic that guides users through verification steps and connects to backend resolution processes automatically.