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voc-analytics

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Turn customer feedback into actionable insights.

Marketing & Sales#nps#csat#theme-extraction#voc#ces#text-analytics#driver-analysis
Authorweisberg
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Automates voice-of-customer analytics by tracking NPS, CSAT, CES, and theme extraction from survey data.

Core Features & Use Cases

  • NPS / CSAT / CES metric tracking with bootstrap confidence intervals to surface reliable trends.
  • Open-text theme extraction and sentiment analysis to surface drivers of satisfaction.
  • Key driver analysis using permutation importance to identify top themes influencing Promoter vs Detractor classifications.
  • Cross-tabulation by segments, channels, and time to enable targeted insights.
  • Satisfaction-behavior linkage and reporting to support stakeholder decisions across marketing, CX, and product.

Quick Start

Load your survey data, run the VOC analytics workflow, and generate a dashboard-ready set of metrics, themes, and driver insights.

Dependency Matrix

Required Modules

numpyscipypandasscikit-learn

Components

scripts

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: voc-analytics
Download link: https://github.com/weisberg/agile_agentic_analytics/archive/main.zip#voc-analytics

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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