voice-call

Outbound voice calls fail when the voice-call plugin is not enabled or provider configurations are missing. Verify that your provider, accountSid, authToken, and fromNumber are correctly mapped in the plugin config to ensure calls connect properly.

Initiate outbound voice calls by configuring a telephony provider like Twilio, Telnyx, or Plivo with your account credentials and from-number. The agent maps call actions directly to provider APIs to place the call and conduct simple conversations.

You can test voice call workflows using the built-in mock provider option for development. This allows you to simulate initiating calls, continuing conversations, and monitoring call status without connecting a live Twilio or Plivo account.

Monitor telephony call status by querying the active call session for real-time updates. The agent uses get_status and continue_call actions to track progress, speak to the user, and end calls when the conversation is complete.

Enabling voice calling requires the voice-call plugin to be active and configured. You must provide your telephony provider name, account credentials like accountSid and authToken, and a valid fromNumber in the plugin settings.

The voice-call plugin supports automated customer outreach and reminders by initiating outbound calls and conducting simple conversations. It manages the full call lifecycle from placing the call to tracking status and ending the session.