What problem does it solve?
Product teams often wait weeks for interview cycles before hearing real customer language, and generic competitive research lacks quoted evidence. This Skill mines public review sites, app stores, Reddit, and forums to surface unmet needs, competitor weak points, and switching triggers in customers' own words — fast, but with every theme labeled as a hypothesis to validate.
Core Features & Use Cases
- Structured voice mining: Runs a search plan, source sweep, verbatim capture, and need-theming workflow across review sites (G2, Capterra, TrustRadius), app stores, and community forums.
- Evidence discipline: Requires real quoted verbatims with URLs, honest frequency labels (recurring, concentrated, isolated), and per-source bias notes — never fabricated quotes.
- Decision-ready output: Produces a Voice-of-Customer Snapshot with need themes, competitor weak points, switching triggers, opportunity hypotheses, and assumptions to validate in interviews.
- Use Case: Before planning a Q1 bet on a migration tool, mine the reviews of two competitors to learn what their customers are angriest about, then feed the weaknesses into a battle card and the themes into discovery interviews.
Quick Start
Ask the agent to mine voice-of-customer for a named competitor set and the decision it should inform, for example: mine voice-of-customer for Competitor A and Competitor B focused on onboarding to inform our Q1 migration-tool bet.
