webex-incident-workflow

Orchestrate Cisco WebEx-based incident workflows from detection to post-incident review.

Updated Feb 28, 2026

Search Tags:#automation #collaboration #incident-management #webex #network-ops #adaptive-card #it-sm

Ready to run

npx skills add https://github.com/dgethings/netclaw --skill webex-incident-workflow

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: webex-incident-workflow
Source: https://github.com/dgethings/netclaw/tree/main/workspace/skills/webex-incident-workflow
Command: npx skills add https://github.com/dgethings/netclaw --skill webex-incident-workflow

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Cisco WebEx-based incident response coordination can be complex and slow without a structured workflow. This skill provides a repeatable lifecycle for incident declaration, collaboration spaces, escalation, and post-incident review within Cisco WebEx.

Core Features & Use Cases

Create dedicated incident spaces in WebEx Rooms for P1/P2 incidents and bring together responders, stakeholders, and ITSM tooling.
Post adaptive cards and status updates to keep the incident Commander and responders synchronized, trigger escalation, and coordinate tasks.
Integrate with ITSM (e.g., ServiceNow) and GAIT audit trails to maintain an auditable incident record and improve post-incident reviews.

Quick Start

Declare a new network incident in WebEx and begin forming the IC, posting initial updates, and creating the incident space.

Frequently Asked Questions about webex-incident-workflow

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I automate incident response workflows in WebEx for network outages?▼

Automating incident response in WebEx involves orchestrating dedicated incident rooms, assigning an Incident Commander, posting adaptive card updates, and conducting post-incident reviews. This skill manages the lifecycle from declaration to PIR.

Can I integrate ServiceNow with WebEx for incident management?▼

Yes, WebEx incident management can integrate with ServiceNow and GAIT audit trails. This maintains an auditable incident record within WebEx Rooms, improving post-incident reviews and keeping responders synchronized with ITSM tooling.

What WebEx APIs are needed to coordinate incident response and post adaptive cards?▼

Coordinating incident response requires WebEx APIs for Rooms, Messages, Memberships, People, and Webhooks. These enable forming dedicated incident spaces, posting adaptive cards, managing memberships, and automating status updates.

Does this approach support escalation and automated investigation during a network incident?▼

Yes, the incident workflow supports triggering escalations and conducting automated investigation during a network incident. It uses WebEx adaptive cards to coordinate tasks and keep the incident Commander synchronized throughout the outage.

How do I create a dedicated WebEx incident space for P1 and P2 outages?▼

Creating a dedicated WebEx incident space for P1/P2 outages is the first step in the incident lifecycle. The workflow brings together responders, stakeholders, and ITSM tooling, assigns an Incident Commander, and posts initial updates.