webex-incident-workflow

What problem does it solve?

Cisco WebEx-based incident response coordination can be complex and slow without a structured workflow. This skill provides a repeatable lifecycle for incident declaration, collaboration spaces, escalation, and post-incident review within Cisco WebEx.

Core Features & Use Cases

• Create dedicated incident spaces in WebEx Rooms for P1/P2 incidents and bring together responders, stakeholders, and ITSM tooling.
• Post adaptive cards and status updates to keep the incident Commander and responders synchronized, trigger escalation, and coordinate tasks.
• Integrate with ITSM (e.g., ServiceNow) and GAIT audit trails to maintain an auditable incident record and improve post-incident reviews.

Quick Start

Declare a new network incident in WebEx and begin forming the IC, posting initial updates, and creating the incident space.