What problem does it solve?
Managing WeChat Official Account follower messaging requires careful planning of triggers, templates, and escalation rules, and sending customer-service messages manually is repetitive and error-prone. This Skill structures that workflow and enforces safety constraints around credentials and user data.
Core Features & Use Cases
- Message Strategy Design: Define trigger conditions, target audiences, reply templates, human handoff conditions, and stop conditions for private messages, welcome messages, and customer-service replies.
- Confirmed Customer-Service Sending: Send text messages to a specific OpenID via the
send-customer-text plugin command within the platform-allowed customer-service window, only after explicit user confirmation.
- Honest Automation Boundaries: Generate rule drafts for keyword auto-replies and AI automation without claiming they are live, since real-time message reception requires a public callback and cloud event connector.
- Use Case: A marketing team wants a welcome message for new followers and a keyword-based FAQ reply plan. The Skill drafts the full rule set, then sends a confirmed test text to a specified OpenID.
Quick Start
Design a WeChat Official Account welcome message and keyword auto-reply plan, then send a confirmed test customer-service text to the OpenID I provide.