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mariasebarespersona
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WhatsApp Channel

Connect Tumai automations to WhatsApp via Twilio for bidirectional messaging.

Updated Aug 27, 2026
Search Tags:#automation#messaging#routing#whatsapp#conversations#twilio#tumai
One-click install
npx skills add https://github.com/mariasebarespersona/Tum-AI --skill whatsapp-channel
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: WhatsApp Channel
Source: https://github.com/mariasebarespersona/Tum-AI/tree/main/packages/automations/docs/whatsapp-channel
Command: npx skills add https://github.com/mariasebarespersona/Tum-AI --skill whatsapp-channel

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

The WhatsApp channel is a reusable, plug-and-play communication conduit that enables Tumai automations to send and receive messages over WhatsApp using Twilio, with built-in routing to other automations and conversation history.

Core Features & Use Cases

  • Outbound and inbound messaging via WhatsApp using Twilio
  • Message routing to specific automations and support flows
  • Media support, chat history, and bidirectional conversational capability

Quick Start

Configure Twilio, connect your WhatsApp number, and set the default inbound automation to start using the channel.

Frequently Asked Questions about WhatsApp Channel

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I connect Tumai automations to WhatsApp using Twilio for bidirectional messaging?▼

You connect Tumai automations to WhatsApp by configuring Twilio, linking your WhatsApp number, and setting a default inbound automation. This enables bidirectional messaging, applying to notifications, customer inquiries, and conversational AI support flows.

Can I route inbound WhatsApp messages to specific automations for customer support?▼

Yes, inbound WhatsApp messages can be routed to specific automations and support flows. The channel uses inbound webhooks to direct conversational AI interactions, customer inquiries, and onboarding flows to the appropriate Tumai automation.

What do I need to set up before sending outbound WhatsApp notification templates?▼

You need to configure Twilio and connect your WhatsApp number to Tumai before sending outbound templates. Once configured, you can automate notifications, reminders, and customer inquiries directly through the WhatsApp channel.

Does this WhatsApp channel integration handle media files and conversation history?▼

Yes, the WhatsApp channel supports media handling and maintains conversation history context. This ensures bidirectional conversational capability across support, onboarding, and reminder flows without losing prior message context.

Are there limitations when using Twilio WhatsApp for automated conversational AI onboarding?▼

The channel relies on Twilio WhatsApp integration, meaning automation capabilities are bounded by Twilio's WhatsApp API limits. It handles outbound templates, inbound webhooks, and media, but complex conversational AI onboarding depends on your routing configuration.

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