wr-itil:manage-problem
OfficialITIL problem management with WSJF prioritization.
Software Engineering#governance#lifecycle#root-cause-analysis#ticketing#wsjf#itil#problem-management
Authorwindyroad
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Create, update, or transition ITIL-aligned problem tickets using a WSJF-prioritized problem-management workflow. This skill provides an authoritative definition of the problem-management lifecycle, enabling consistent root-cause analysis, escalation, and closure.
Core Features & Use Cases
- Create new problems with WSJF-based prioritization, ensuring backlog items reflect business impact and urgency.
- Update root-cause analysis, evidence, workaround plans, and related documentation within problem tickets.
- Transition statuses (open, known-error, verifying, closed) to reflect progress and enforce governance gates.
- Close problems only after explicit user verification, with proper ADR-guided closure steps and audit trails.
- Optional scaffold/intake guidance for OSS projects and governance-aware project setups.
Quick Start
Describe the problem you want to track and I will create or update an ITIL problem ticket following the WSJF workflow.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: wr-itil:manage-problem Download link: https://github.com/windyroad/agent-plugins/archive/main.zip#wr-itil-manage-problem Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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