write-an-article

What problem does it solve?

It prevents support teams from repeatedly rewriting answers and leaving help-center content outdated by converting real resolved conversations and known issues into consistent, grounded drafts.

Core Features & Use Cases

• Ticket-to-article drafting: Convert a resolved ticket thread into a help-center article that captures the reusable solution and matches your support voice.
• Known-issue status pages: Draft customer-facing incident/bug documentation with clear impact, workaround, and current status.
• Shipped-notes personalization: Generate “you asked, we shipped” messages for each customer who requested a feature, referencing the exact request.
• Stale-article refresh workflow: Detect references to what changed, propose updates, and flag items for review instead of overwriting blindly.

Quick Start

Tell the skill which type you want (from-ticket, known-issue, broadcast-shipped, or refresh-stale) and provide the required inputs so it can read your support context, pull the needed sources, and produce the draft outputs in the appropriate paths.