absuite-support-cli

What problem does it solve?

This Skill eliminates the need to manually craft raw API calls or navigate fragmented interfaces to manage customer support operations in the Alliance Business Suite, providing a unified CLI workflow for all common support tasks.

Core Features & Use Cases

• Full Support Entity Management: Perform list, count, search, get, create, update, and delete operations on support tickets, ticket conversations, support requests and their attachments, ticket priorities and types, entitlements, refund/return/warranty requests and associated policies, knowledge articles, inquiry requests, and maintenance visits.
• Relational Operations: Manage cross-entity relationships such as linking tickets to conversations, attaching files to support requests, and associating requests with tickets without manual API configuration.
• Use Case: A support agent can quickly create a new high-priority billing support ticket, attach error logs to a related support request, update the ticket status as they work with the customer, and search the knowledge base for common resolution steps all through consistent CLI commands.

Quick Start

Use the absuite-support-cli skill to create a new support ticket for a customer's billing access issue, attach their submitted error log to the related support request, and search the knowledge base for password reset steps after completing your absuite CLI authentication and tenant configuration.