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Agency Command Center

Manages agency operations including lead qualification, pricing, proposals, delivery, and client retention.

1|Updated May 10, 2026
Search Tags:#pricing#scope creep#proposals#client management#lead qualification#retainers#agency operations
One-click install
npx skills add https://github.com/Tgoldi/claude-skills --skill agency-command-center-tgoldi
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Agency Command Center
Source: https://github.com/Tgoldi/claude-skills/tree/main/agency-command-center
Command: npx skills add https://github.com/Tgoldi/claude-skills --skill agency-command-center-tgoldi

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Running a service agency involves juggling lead qualification, pricing decisions, proposals, client onboarding, project delivery, invoicing, and retention — most founders handle these ad hoc, leading to underpriced work, scope creep, late payments, and churned clients. ## Core Features & Use Cases - Lead Qualification & Sales: BANT-S scoring (0-100), a 45-minute discovery call framework, and outreach templates to triage and convert inbound leads. - Pricing & Proposals: A pricing calculator triangulating cost, value, and market rates, plus a win-rate-optimized proposal structure and 3-tier retainer design. - Delivery & Retention: Project health tracking, scope creep classification, weekly client updates, P&L dashboards, late-payment sequences, client health scoring, and QBR templates. - Use Case: A new inquiry arrives from Acme Corp with a $30K budget — the agent scores the lead, drafts the discovery call agenda, prices the engagement into three tiers, and generates the proposal. ## Quick Start Ask the agent to qualify a new lead from a company and recommend next steps using the BANT-S scoring framework.

Frequently Asked Questions about Agency Command Center

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I qualify inbound leads for my agency?▼

Use the BANT-S scoring framework to rate each lead 0-100 across budget, authority, need urgency, timeline, scope fit, and source quality. Leads scoring 80+ get fast-tracked, while those below 40 are declined gracefully.

How should I price agency services and retainers?▼

The pricing calculator triangulates three bases: cost (hours times rate plus direct costs), value (10-20% of client value created), and market positioning. Always present three tiers, target margins above 40%, and require 3-month minimums on retainers.

How do I handle scope creep from clients?▼

Classify each request as tiny (under 2 hours, do as goodwill), small (2-8 hours, issue a change order), or large (8+ hours, scope as a separate project). Log every change request with estimated hours, cost, and timeline impact.

What should I do when a client pays late?▼

Follow the escalating sequence: automated reminder at day 1, personal follow-up at day 7, firm notice at day 14, final notice at day 21, and stop all work at day 30. Retainer clients should always pay in advance.

When should I hire versus use contractors for my agency?▼

Hire full-time when the need is ongoing, core to your service, and client-facing; use contractors for sporadic, specialized, behind-the-scenes work. Track utilization and keep it between 60-85% to balance output and burnout risk.

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